liveagent_sid Cookie

What does the liveagent_sid cookie do?

Store a cookie used by LiveAgent software to keep track of user sessions. This cookie identifies a Live Agent session and stores a unique, pseudonymized ID for the current browser session. This is a unique pseudonymous identifier used for LiveAgent chat functionality.

Why this cookie matters

This cookie is commonly used by salesforce-live-agent , salesforce-liveagent , salesforce for preferences purposes – such as tracking usage behaviour, optimising experience, or enabling marketing functionality.

Because it's categorised as preferences, many jurisdictions require that users give explicit consent before it can be activated. If blocked or denied by the visitor, preference-related features (like remembering language or layout choices) may not function properly.

How Cookifi helps you manage this cookie

Cookifi automatically detects cookies like liveagent_sid, categorises them, and gives you full control over when and how they load - based on your users' consent choices.

Whether you manage consent via Google Tag Manager, consent APIs (like the Shopify or WordPress Consent API), or prefer automatic cookie blocking or manual script control, Cookifi integrates seamlessly into your stack.

Built for technical marketers, business owners and developers, Cookifi offers flexibility without sacrificing compliance.