__lc2_cid Cookie

What does the __lc2_cid cookie do?

Stores a unique ID string for each chat-box session, allowing the website support team to view previous issues and reconnect with the previous supporter. __lc2_cid cookie enables live chat functionality on the website, allowing users to reconnect with previous agents.

Why this cookie matters

This cookie is commonly used by unknown , livechat for preferences purposes – such as tracking usage behaviour, optimising experience, or enabling marketing functionality.

Because it's categorised as preferences, many jurisdictions require that users give explicit consent before it can be activated. If blocked or denied by the visitor, preference-related features (like remembering language or layout choices) may not function properly.

How Cookifi helps you manage this cookie

Cookifi automatically detects cookies like __lc2_cid, categorises them, and gives you full control over when and how they load - based on your users' consent choices.

Whether you manage consent via Google Tag Manager, consent APIs (like the Shopify or WordPress Consent API), or prefer automatic cookie blocking or manual script control, Cookifi integrates seamlessly into your stack.

Built for technical marketers, business owners and developers, Cookifi offers flexibility without sacrificing compliance.